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We use USPS, UPS Ground, or FedEx. Unless otherwise specified on the particular item purchased.
We strive to maintain a complete inventory of products offered. Although a manufacturer may run out of a product the same day you decide to purchase it. If this is the case, we will contact you via email or phone to advise of product shortage. We will refund all funds if we are not able to satisfy you with another product. In addition there may be an item on back order, we will then notify you when the manufacturer has the item available to be shipped.
When you receive your shipments please inspect all packages prior to signing, if applicable. All shortage, or damaged merchandise must be notified to customer service within 48 hours of receipt.
All shipping fees and handling fees are non refundable unless otherwise noted below.
RETURN POLICY:
Damaged product must be notified to customer service within 48 hours of receipt to receive full refund of new product with no additional shipping charges. If damaged product must be returned we will notify customer to return product via USPS weight rate to us for repayment of shipping costs. Handling fee of $2.50 is non refundable, where applicable. Initial contact must be made prior to returning any damaged product. The damage must be visible with a piece of tape indicating such location.(we are not liable for products damaged by shipping company)
If customer refuses delivery or the package is returned as undeliverable, we will issue a credit for the cost of the items, less the shipping and handling fee, and minus a 15% restocking fee.
If customer accepts item initially, and then returns it for personal reasons, a credit will be issued for the cost of the items, less the shipping and handling fees and minus a 15 % restocking fee. In addition, the customer pays for the return shipping of said product, which must be received in resalable condition. If product is not received in resalable condition, additional restocking fees will be assessed to customer.
All returned items must be with all tags, originally packaging, manuals, and invoices.
Please note that some products cannot be returned due to personalized, handmade or custom built. See item for any further details prior to purchasing.
Product must be returned to Mommy to Baby and Custom Creations, 104 N Howard, Indianola, IA 50125
CANCELLATIONS:
Any cancellations of products must be made within 24 hours of order via e-mail to customer service. Order will be credited back at no charge to the customer. If product has been shipped out, customer must comply with return policies above.
Mommy to Baby and Custom Creations reserves the right to change any of the above policies or procedures at any time without prior notification.
PAYMENTS:
We accept Paypal credit card, Google Checkout, or Visa/ Mastercard. Minimum order of $5.00.
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